Privacy Policy

Last updated: October 2023

This Privacy Policy describes how Serene Cuisines ("we," "us," "our," or the "Company") collects, uses, and discloses personal information from individuals who interact with our website, services, and products. Your privacy and security are of utmost importance to us. By accessing or using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

Information We Collect:

1. Personal Information:

- We may collect personal information, such as your name, email address, phone number, and location, when you voluntarily provide it to us while interacting with our website, contacting us, or using our services.

- Payment-related information, such as credit card details, may be collected when you make a purchase or engage in transactions through our website.

- Health-related information, such as dietary preferences or restrictions, may be collected when you share it with us voluntarily to ensure we provide personalized services.

2. Usage Data:

- When you visit our website or use our services, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referral source, and other information related to your interactions with our services.

- We may also collect information about your usage of our website and services, such as the pages you visit, the time and duration of your visits, and other statistical data.

How We Use Your Information:

1. Personal Information:

- We use your personal information to provide and improve our services, respond to your inquiries or requests, and communicate important updates and information regarding our offerings.

- Personal information may be used to process your orders, manage payments, and deliver our services, including meal preparation and delivery.

- We may also use your personal information for internal purposes such as data analysis, research, and enhancing our website's functionality.

2. Usage Data:

- Usage data is primarily used to monitor and analyze trends, administer our website, and enhance user experience.

- We may also use this data to improve the quality, effectiveness, and security of our services.

How We Share Your Information:

1. Service Providers:

- We may engage trusted third-party service providers who assist us in providing and improving our services, including website hosting, payment processing, email management, and other operational services.

- These service providers may have access to your personal information but are strictly bound by confidentiality obligations and are prohibited from using your information for any other purposes.

2. Legal Compliance and Safety:

- We may disclose your personal information if required by law, legal process, or governmental request, or to protect the safety and security of our users, employees, or the public.

Your Rights and Choices:

1. Access and Correction:

- You have the right to access and correct any personal information we hold about you. You can update your account information or contact us to request access to your personal data.

2. Marketing Communications:

- If you do not wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions in those communications or by contacting us directly.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of electronic transmission or data storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Policy for Children:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately, and we will take necessary steps to delete that information.

Changes to this Privacy Policy:

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website with the modified date indicated. Please review this policy periodically for any changes. Your continued use of our services after any modifications will signify your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: chef.sarenn@serenecuisines.com

Please note that we may need to verify your identity before fulfilling certain requests related to personal information access or deletion.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.